frequently asked questions

 

OUR FREE SHIPPING PROMOTIONAL OFFER SHIPS VIA UPS GROUND

ALL OF OUR PRODUCTS SHIP VIA UPS OR FEDEX

 

What is the best way to search for products?

When searching for products by size always place the smaller number first (Example 4x6 not 6x4). All numbers are assumed to be in inches unless otherwise stated, for faster searching the " or inches symbol is not necessary for the search (example 4x6 not 4"x6").  Remember when searching, not to place a space between the numbers (Example 4x6 not 4 x 6).  The search is set up to be fast and easy to use, with these tips you will find the search function to be a powerful and convenient tool to use on this site.

 

What file types are accepted?

.AI (Adobe Illustrator), .PSD (Adobe Photoshop), .EPS, .PDF, .JPG, .TIF

for fastest order processing it is highly recommended that files are submitted as .PDF

 

How can I be sure my file is set up properly to print?

Please refer to the tools section on the navigation menu for links to our templates for different sizes with crop and bleed marks, utilize these to ensure that everything is set up correctly and will not encounter any size, trim, or bleed issues.  There you will also find tools to assist in color preparation, sizing, and other topics to enhance your print experience and final product. 

 

How can I review my artwork after placing my order?

Once an order is submitted, the processing department will send you a print optimized .pdf proof of the artwork that must be approved by you prior to entering the print process.  This allows you the opportunity to review your files one last time prior to production

 

How can you offer such a great product at such a great price?

We are able to offer the savings we do because of the way we set up to print. Print jobs are not printed individually, but rather grouped together with other similar print jobs and  are printed on a larger sheet or as we call this sheet a "run" (also referred to as "gang-run") Once these "runs" are printed they are cut down, packaged and shipped. By printing multiple jobs together we are able to save on set up costs, reduce paper waste and offer quality and options generally not available in one place. The savings are passed on directly to the customer. All work is carried out by skilled professionals, on state of the art equipment, to assure you some of the best printing the industry has to offer.  We take pride in our work and stand behind our products and services 100%.  We have diligent and helpful customer support staff available to you when you need it; we provide up front pricing on our website available 24-hours a day.

 

Do you charge extra for bleeds?

No we do not,  we offer full bleeds at no additional charge unlike many other printers and we recommend that you include a bleed of your background images by 1/8" on all sides for paper products.  Our templates available in the tools section include marks for bleed trim and safe margins to assist you in setting up your files correctly.

 

When will my order go into production?

Standard orders received by 12pm c.s.t. Monday through Friday (major holidays excluded) enter the production process that same business day if the artwork is approved and press read.

How long will it take to receive my order?

When viewing a product click on the "other details" tab for more information.  Please remember that turnaround times begin when you accept the artwork proof that you will receive after submitting your order.  Printing days are Monday through Friday.

 

Can I cancel my order or make changes to it after I submit and approve the order?

Once an order is approved by you and enters the production process it can not be stopped or cancelled.

 

What is your satisfaction guarantee?

We make every effort to ensure your complete satisfaction- quality, service and convenience are top priority.  If we made a mistake we will reprint your job free of charge.  Please understand that we cannot be responsible for typos, image or design errors in a customer's artwork. Please see our terms and conditions for more specific information

 

How can I avoid delays in my order?

To avoid any delays files must meet all specifications and ready to print. You can find guides, tips, templates and other helpful information in our tools section on the navigation menu to assist you. Please note that custom jobs that require bindery (folding or die cutting) require additional time to process.  Please refer to other details on a product page for specific turnaround times.

 

Can I pick up my order in person?

In order to keep our prices low and improve our overall service to our customers,  we do not currently offer a staffed  location  for customer pickup and all orders are processed through our shipping department  and will be delivered directly to you.

 

Do you offer discounted shipping on multiple items?

Our shipping prices are already discounted and below standard rates, therefore we are unable to offer multiple shipping discounts at this time.  Each run is boxed tight, separately after printing as part of the process.

 

Can I have my order shipped under my own account?

All orders are shipped through our shipping department and we cannot use a customer's own shipping account as UPS and FedEX have very strict guidelines concerning third party billing and accountability.

 

Can you blind ship my order?

All boxes are shipped in plain recyclable boxes, we can ship the item with your ship from information, you will have this option during checkout.

 

Can I split my print order quantity?

Quantities cannot be split up due to the way we print orders.  The artwork for an order is processed for the quantity ordered, thus will be printed on a press run for that quantity and cannot be split.

 

Can I place an order by phone?

Yes, our phone support staff is here to help you Monday through Friday 9am-7pm cst and Saturday 10am-5pm cst excluding major holidays. 

 

What if I need a specific size that I don't see in the online catalog?

In many cases we can set up your job with a custom cut size on our Postcards/Flyers paper products. For example; if you would like a flyer that is 5"x6" ,then you can order a 5"x7" flyer and submit a request for custom cut in the notes for the 5"x6" size. 

 

What if I need a quantity that I don't see in the online catalog?

On many products we are capable of printing quantities up to 250,000+ pieces. To get more information on the quantity you desire, please fill out the form with what you need under the custom tab in the navigation bar above, and we will promptly get back to you with the price and any other information you requested.

 

Do you offer mailing service for my print project?

yes we offer a mailing service for various products. the fees are separate from the printing prices.  For more information please submit the form under the custom tab in the navigation bar above, with the size of your mailings and the quantity you would like to be mailed.

 

What are the minimum number of pieces for mailing?

Presorted Standard - minimum 200 pieces

Presorted First Class - minimum 500 pieces

Non-Presort First Class - minimum 200 pieces

Non-Profit (Standard) - minimum 200 pieces

 

What does the mailing service include?

Data process of one mailing list ($45 for each additional list)

C.A.S.S. Certification (Coding Accuracy Support System)

N.C.O.A (National Change of Address)

De-duplicate list

Pre-sorting

Ink-jet setup and addressing

Post Office delivery

 

Is postage included in the mailing price?

No. postage is separate

 

Do you offer mailing lists?

No. sorry we do not offer mailing lists, however we do process your mailing list

 

What types of files do you accept for mailing lists?

We accept the following formats: .xls (Excel [recommended]), .csv (Comma delimited), .txt (ASCII text file)

 

What type of paper can you inkjet for mailing?

We can ink jet on paper that does not have UV coating on postage side and address block.

100lb book

100lb cover

4/1 14 or 16pt

4/4 Spot UV or UV Front

Matte 14pt or 16pt

70lb bright white

 

What is the MilwaukeeFlyers.com Frequent Flyers program?

The Frequent Flyers Membership program is for those who print at least once a month ( minimum 12 times in a 12 month period) and are eligible for a discount on their orders on top of our already low printing prices.  To participate in the program, you must have ordered from us at least 3 times in a 3 month period and submit a request by filling out the form under the custom tab in the navigation bar and include your account information.  Once approved the discount will be applied to all prices you see on the website after you have logged into your account.